Frequently Asked Questions
How do I know my measurement?
To purchase a bracelet, necklace, or ring, you’ll need to provide us with your sizes - to find your wrist size, simply use a measuring tape or a piece of string & a ruler (headphones work too). We size our bracelets in inches.
To find your ring size, also use a measuring tape or string and a ruler. We need this measurement in millimeters if possible. *If in between ring sizes you can go up or add a note at checkout and I’ll make you a custom size.
51.2mm = size 6
53.8mm = size 7
56.3mm = size 8
When will my order be ready?
All jewelry is made-to-order so it fits you perfectly. After placing your order, we will make your order and ship it out within 5 business days unless otherwise noted in the product description. We ship USPS First Class Mail - unfortunately we don’t have much control there. We will provide you with tracking when your order is shipped out.
Please note custom orders will take longer. We will reach out to you via email with an expected completion date.
How do I take care of my new jewelry?
All of the jewelry from Stacks is made with Gold Filled or Sterling Silver metals. These metals withstand the test of time and should last you forever if proper care is taken. You can wear these materials to wash your hands, shower, swim even! (Just be sure to remove your jewels before ocean or pool swimming since the salt and chlorine can be abrasive). It’s best to remove rings when using an alcohol based hand sanitizer.
Store your jewelry in air tight containers to really increase the lifespan. Open air storage can cause Sterling Silver to tarnish.
What’s your return policy?
Since all of the jewelry is made-to-order and custom to your sizing, all sales are final and returns and exchanges are not accepted. We provide ample resources on sizing to ensure your jewelry order fits you! If you have questions on sizing before placing your order please message us on Instagram and we will help!